Every quarter, 30 – 40 MD MEP clients have the chance to tell MD MEP and our national partners terrific stories about the improvements made through their collaboration with the MD team in projects and events. Through a third-party administered survey, we ask clients to self-report accumulated impacts of cost savings, new investments, new or retained sales and new or retained employment from activities or projects completed with MD MEP in the last year.
MD MEP knows that these improvements leave a lasting impact on local communities and trickles out to the broader state economy as well. As you can see from our 2019 annual impacts, manufacturers play an integral part in developing our state’s economy. In Maryland, clients have reported more than $170 million in economic impact and a national study completed by W.E. Upjohn in 2019 indicated that the National Manufacturing Extension Partnership Network (of which MD MEP is one of 51 state partners) has returned $14.4 to $1 for federal investment made to support small to mid-size manufacturers.
The 15-question client survey asks clients about the challenges they face, their rating of recommendation of MD MEP to their peers (net promoter score), and the financial impacts they have achieved. About 80% of the companies surveyed respond and provide financial results as a part of their story.
Client success, as shown through the survey responses, are at the heart of the what makes MD MEP different. Our commitment is to share these stories of economic improvement, growth and workforce success because we know if we can showcase the remarkable performance of these companies, we attract more manufacturers to our state who can create and retain more jobs, improve the livelihood of their communities, and continue to contribute to our flourishing manufacturing ecosystem.
Here are a few things to be aware of regarding the survey process:
- Manufacturers will only need to complete one survey per year
- One month prior to the survey period, MD MEP will be in touch to verify the appropriate contact and share more information about the survey process and your past reporting
- On the first day of survey period, the contact receives a unique survey link via email from: support@mepclientsurvey.com
- Only one survey response is allowed by each company
- Clients should consider the totality of the impacts they have achieved in working with MD MEP and how those impacts have cumulatively been expressed in the last twelve months in results.
The current survey period began on July 13 and ends on August 19 – make sure you are counted and included in the 2020 Client Reported Impacts so we can show off the dynamic manufacturing community in Maryland! If you’d like to see some of the stories shared by other MD MEP clients, please visit our website at www.mdmep.org
Thank you for your support and we are proud to Make It In Maryland!
